Candidate Experience

Every candidate knows where they stand, at every step.

Branded career sites, quick applications, instant answers from a recruitment chatbot and a candidate portal with live status, messages and self-scheduling. Candidates stay engaged; recruiters stop chasing emails.

Northwind Careers · Candidate portal Hi Jordan 👋 Customer Support Team Lead
  1. Applied2 Oct
  2. Profile reviewed3 Oct
  3. AI interview completed4 Oct
  4. Hiring manager reviewExpected this week
  5. Offer
New messageThanks for your interview, Jordan! We'll be in touch by Friday.
Recruitment chatbot
Is this role hybrid?
AI

Yes, 3 days in the Toronto office and 2 from home.

Interview invitation

Pick a time to meet the hiring manager:

Thu 10:00Thu 14:30Fri 11:00
Job alert

2 new jobs match your profile: Support Operations Lead, Quality Coach.

Trusted by teams at

  • PeoplePartners
  • Dyneria
  • Raj Technologies
  • Mymuybueno
  • Stevens Construction
  • Every Pregnancy
  • The Generalist Co.
  • Obesity Society
  • Stack Influence
  • Topography
  • Virpie Tech
72%

of job seekers who had a poor candidate experience say they shared it online, including on employer review sites. Source: Future Workplace and CareerArc, Candidate Experience Study (2016)

The candidate journey

A smooth experience from first click to offer

  1. 1

    Discover and apply

    Candidates find your jobs on a branded career site and apply in a couple of minutes from any device.

  2. 2

    Get answers and interview

    The chatbot answers questions instantly, and candidates complete AI interviews or book interview slots when it suits them.

  3. 3

    Stay informed

    The candidate portal shows application status, messages and new job recommendations, so nobody is left wondering.

Branded career sites

Show candidates why they should join you

Tell your employer story with a career site that matches your brand, featuring your values, employee stories and open jobs.

  • Employer value proposition and core values
  • Employee testimonials and team stories
  • Open jobs with built-in application forms
Career Site Builder →
Build what moves the worldLife at Northwind · 1,200 people in 9 countries
Flexible workLearning budgetGlobal teams
“I joined as an agent and now lead a team of 12. People here invest in you.
Aisha, Support Team Lead
Customer Support Team LeadToronto · Hybrid
Apply
Online applications

Turn visitors into applicants in minutes

Engaging job pages and short, mobile-friendly forms make applying easy, while job alerts and talent pool sign-ups keep interested people close.

  • Advanced job search and converting job pages
  • Mobile-friendly application forms
  • Job alerts and joining talent pools
Apply · 2 minutesCustomer Support Team Lead
Mobile-friendly
resume_jordan.pdfUploaded · 1 page
Submit application
Recruitment chatbot

Instant answers, around the clock

A chatbot on your career site answers candidates' questions in a natural, conversational way, so they don't drop off and your recruiters don't repeat themselves.

  • Trained on your own data and FAQs
  • Natural, human-style conversations
  • Mobile-friendly widget for your career site
AI Recruitment Chatbot →
Recruitment chatbotNorthwind Careers Assistant
Trained on your FAQs
Do I need a degree for the Team Lead role?
AI

No degree is required. We look for 3+ years in customer support and at least a year leading people.

How long does the process take?
AI

Usually 2 to 3 weeks: a short AI interview, then a call with the hiring manager.

Candidate self-service portal

A personal space for every candidate

Candidates sign in to follow their applications, book interviews, read messages and discover new jobs, all in one place.

  • Live application status
  • Interview invitations with self-scheduling
  • Messages, updates and job recommendations
  • Sign in with Google, Facebook or LinkedIn
Candidate portalJordan Ellis
Signed in with LinkedIn
My applicationsInterviewsMessages 1Jobs for you
Customer Support Team LeadHiring manager review · updated today
In progress
Book your interview
Thu 10:00Thu 14:30Fri 11:00Fri 15:00
Recommended for you: Support Operations Lead · Quality Coach
Candidate NPS and surveys

Measure how candidates feel, and fix what hurts

Send short surveys after candidates apply, interview or receive a decision. Track your candidate Net Promoter Score at every stage and see the themes behind it, so you know exactly what to improve.

  • Easy survey designer
  • Candidate NPS by hiring stage
  • Feedback trends and themes
Candidate NPS · Last 90 daysHow candidates rate your hiring
412 responses
+46Candidate NPS
Promoters 58%Passives 30%Detractors 12%
SurveyNPSResponses
After applying+52238
After the interview+44131
Not selected+2143
Fast repliesFriendly interviewersLong wait after interview
Integrations

Works with the ATS and HR systems you already use

47 ready integrations with ATS and HRIS platforms, plus custom builds.

See all integrations
FAQ

Candidate experience questions

Something else? Contact us or book a demo.

Can the career site match our brand?

Yes. Career sites and job pages use your branding and content, including your values, employee stories and open jobs.

What can candidates do in the portal?

Track application status, receive interview invitations and book a slot, read messages and updates, and see job recommendations. They can sign in with Google, Facebook or LinkedIn.

How does the chatbot know what to answer?

You train it with your own data and frequently asked questions, so it answers the way your recruiters would.

What is candidate NPS?

Candidate Net Promoter Score shows how likely candidates are to recommend you as an employer. Talenteria collects it with short surveys after key hiring stages and shows the results and feedback by stage.

Does it work on mobile?

Yes. Career sites, application forms, the chatbot widget and the candidate portal all work on phones.

Does it work with our ATS?

Yes. Applications can flow into the ATS you already use through 47 ready integrations. See all integrations.

Give every candidate a great experience.

Free trial · No credit card required · Recruiting plans from $320/month