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AI Training for onboarding

Get new hires ready before their first real conversation.

New support and sales reps practise realistic conversations with AI customers from day one. They build experience, confidence and accuracy through repetition, and you see who's ready for the live queue.

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Onboarding path · Week 1Priya Shah · New support rep
72%
  1. Day 1 · Product basics4 of 4 scenarios passed8.6
  2. Day 2 · Billing questions3 of 3 scenarios passed8.2
  3. Day 3 · Difficult customers2 of 4 scenarios passed7.4
  4. Day 4 · EscalationsUnlocks after Day 3
  5. Day 5 · Readiness checkMixed scenarios, no hints

Readiness 72%: strong on product and billing; needs more practice with upset customers before the live queue.

Latest session · Late delivery

7.4 Good empathy. Missed the compensation policy.

Next practice

Refund denied, threatens to leave
Level 3 · about 6 minutes

New hire cohort

3 of 5 ready for the live queue this week.

Trusted by teams at

  • PeoplePartners
  • Dyneria
  • Raj Technologies
  • Mymuybueno
  • Stevens Construction
  • Every Pregnancy
  • The Generalist Co.
  • Obesity Society
  • Stack Influence
  • Topography
  • Virpie Tech
5–7 months

is how long over a third of contact centers say it takes a new hire to reach full proficiency. Much of that learning happens on real customers. Source: ProcedureFlow, State of Contact Center Training Report (2021)

How it works

From day one to the live queue

  1. 1

    Build the onboarding path

    Upload your knowledge base, FAQs, product documentation and playbooks. Talenteria turns them into scenarios from basic to advanced.

  2. 2

    New hires practise every day

    Each new hire talks to AI customers who ask questions, describe issues and react to what they say, with feedback after every session.

  3. 3

    See who's ready

    Track each new hire's scores and weak spots, coach where it matters and move new hires to the live queue when they're ready.

Learn by doing

Real experience before it matters

Traditional onboarding relies on slides and shadowing, so the real learning starts with real customers. With Talenteria, new hires practise real conversations from the start and build confidence through repetition.

  • Practice conversations from day one
  • Experience without risk to customers
  • Confidence built through repetition
OnboardingShadowing vs learning by doing
Traditional onboardingWith AI simulations
Theory, slides and shadowingReal conversations from day one
First practice is with real customersPractise on AI customers first
Slow ramp to full productivityExperience built through repetition
Every new hire sounds differentOne standard, checked against your materials
Managers can't coach everyoneFeedback after every session
Realistic AI customers

Every kind of customer, before the first shift

AI personas ask questions, describe issues and react dynamically, from a confused first-time user to a demanding client. New hires learn to understand the request, respond clearly and apply the right process.

  • Different customer behaviors and situations
  • Support and sales conversations
  • Voice or text role-plays
AI personasWho your team practises with
Voice
DDanaFrustrated customer“This is the third time I'm asking.”Upset
MMarcoConfused user“I can't find where to change my plan.”Unsure
RRachelDemanding client“I need this fixed before my 3 pm meeting.”Impatient
LLeoCurious prospect“Why are you pricier than the others?”Interested

Every persona knows your context: your products, prices and policies, so conversations feel like your real customers.

Feedback and knowledge checks

Learn the right answers, not just the script

After each session, new hires see their score, what went well and what to say next time. Answers are checked against your knowledge base, so knowledge gaps show up in training, not in front of customers.

  • Scores for communication and accuracy
  • Answers validated against your materials
  • Suggested better responses
Session feedback · Double charge, no replySam Taylor · Support rep
8.5
Empathy and tone92%
Ownership88%
Knowledge accuracy70%
Knowledge check

You said: “The refund takes about a week.”

Your policy says: refunds arrive within 3 to 5 business days. Refund and returns policy, section 2

Try instead “I've refunded the duplicate now. You'll see it within 3 to 5 business days.”

Readiness tracking

Know when each new hire is ready

Managers see every new hire's progress, scores and weakest topics in one place, so coaching time goes where it's needed and nobody joins the live queue too early.

  • Progress and readiness for each new hire
  • Weakest topics flagged automatically
  • Consistent standard across every cohort
New hire cohort · Started 5 OctReadiness for the live queue
5 new hires
PSPriya Shah72%Difficult customers
JMJamal Moore91%Ready
EKElena Kowalski88%Ready
TRTom Reyes64%Refund policy
ANAiko Nakamura86%Ready

Coach where it matters: Tom's sessions show repeated mistakes on the refund window. Assign the refund scenarios again.

Good to know

Ready for your team, in any language

Multilingual

Train in your team's languages. The AI customer speaks and understands dozens of languages, and admins choose the language per scenario.

Voice or text

Trainees practise in natural voice conversations or by text chat, whichever fits the role and the moment.

Secure by design

Your training materials and session data are kept in secure storage on Microsoft Azure.

Live in days

Setup takes from one day to two or three weeks, depending on how many scenarios you start with.

Try it yourself

Try a sample training scenario

Talk to an AI customer yourself and see the feedback a new hire would get.

AI role-play: a support rep on a voice call with Dan, an AI customer upset that his refund was denied

Angry customer

A customer is upset because their refund request was denied. They're frustrated, interrupt you and threaten to leave or complain publicly.

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AI role-play: a sales rep on a call with Leo, an AI prospect who says the product is too expensive

Price objection

A potential customer is interested but hesitates because your product seems more expensive than competitors.

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AI role-play: a support rep helps Noah, an AI customer hitting an export limit, with a natural upgrade opportunity

Support upsell

A customer reaches out with a basic issue. During the conversation, there's a natural opportunity to suggest a higher-tier plan or additional feature.

Start training

Opens our demo training portal. Create a free account to start.

New team members get realistic practice from their first week, in their own language. Managers see who's ready and where to coach, without sitting in on every call.
Maria Apostolova, CEO · Dyneria · ERP software vendor
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FAQ

Onboarding training questions

Something else? Contact us or book a demo.

Does this replace our onboarding program?

No. It adds the practice that slides and shadowing can't give: realistic conversations with feedback, so new hires arrive at their first real call already experienced.

Does it work for sales and support new hires?

Yes. AI personas can play customers with support issues or prospects with questions and objections, based on your own materials.

How do we build the onboarding scenarios?

Upload knowledge base articles, FAQs, product documentation or sales playbooks. Talenteria generates realistic scenarios from them, from basic to advanced.

How do managers know when a new hire is ready?

Analytics show each new hire's sessions, scores and weakest topics, so you can coach the gaps and decide when they're ready for real customers.

Which languages are supported?

Dozens of languages, including English, Spanish, French, German, Portuguese and Polish. Admins set the language for each scenario, so the same training can run for teams in different countries.

How long does setup take?

From one day to two or three weeks, depending on how many scenarios you start with. You can launch with a few scenarios and add more over time.

How much does it cost?

AI Training plans start from $399 per month, billed annually, for 10 trainees and 300 training sessions a month. See pricing.

Explore AI Training

AI Simulation Training overview

How AI role-play training works.

Learn more →Customer support teams

Practise complaints and escalations.

Learn more →Pre-sales conversations

Rehearse discovery and objections.

Learn more →

Onboard your team faster and more effectively.

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Free trial · No credit card required · Training plans from $399/month