AI Training for support teams

Handle real customer conversations before they happen.

Support reps practise complaints, escalations and billing issues with AI customers built from your help center and policies. They get instant feedback, and every answer is checked against your knowledge base.

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Or try a sample scenario now, free →

Voice call · 03:41Live transcript

MarcusAI customer · speaking

You

YouSupport rep

YouI'm sorry, Marcus. The outage was on our side and it's fully resolved since 2:10 pm.

MarcusFive hours of my team sitting idle. What are you doing about it?

Trusted by teams at

31%

of contact center employees say they're likely to leave their role within six months. New hires keep arriving, and too often they learn on real customers. Source: Verint, The State of Agent Experience 2026

How it works

From your help center to a confident team

1
Add your support materials
Upload help center articles, FAQs, policies and product documentation. Talenteria turns them into realistic support scenarios.
2
Your team practises with AI customers
AI personas raise issues, voice frustration and react to what reps say, just like real customers do.
3
Feedback after every call
AI checks communication and accuracy against your materials and shows each rep what to say next time.

Why support training needs to change

Stop letting customers find the gaps

Most reps learn on the job, so mistakes reach real customers, answers vary across the team and managers can't coach every interaction. AI simulations move that learning to a safe place.

Practice before the first real call
One standard of answers across the team
Coaching that scales without more managers

Support trainingBefore and after Talenteria

Traditional trainingWith AI simulations

New hires learn on real customersPractise on AI customers first

Answers vary across the teamEvery answer checked against your knowledge base

Escalations are hard to rehearseDifficult conversations on demand

Knowledge gaps found by customersGaps flagged after each session

Managers can't coach every callFeedback for every conversation

Support scenarios

Complaints, escalations and everyday questions

Talenteria generates scenarios from your own help center and real situations, from a confused first-time user to an angry customer asking for a manager.

Complaints, escalations and difficult conversations
Billing, how-to and troubleshooting questions
Difficulty levels from new hire to expert

Scenario library · generated from your help centerCustomer support

24 scenarios

Complaints

Refund denied, threatens to leave

Late delivery, wants compensation

Escalations

Outage during a busy day

Asks for a manager right away

Billing

Double charge, no reply

Confused by the new invoice

How-to and troubleshooting

Can't reset the password

Export keeps failing

Knowledge validation

Right answers, every time

Every response is checked against your knowledge base and policies, so reps learn the correct refund window, SLA credit or troubleshooting step before a customer asks.

Answers validated against your policies
Knowledge gaps flagged with the source
Better responses suggested after each session

Session feedback · Double charge, no replySam Taylor · Support rep

8.5

Empathy and tone92%

Ownership88%

Knowledge accuracy70%

Knowledge check

You said: “The refund takes about a week.”

Your policy says: refunds arrive within 3 to 5 business days. Refund and returns policy, section 2

Try instead “I've refunded the duplicate now. You'll see it within 3 to 5 business days.”

Team analytics

Know who's ready for the queue

Track communication quality, knowledge accuracy and scenario results for every rep and the whole team, and focus coaching where it matters.

Individual and team progress
Weakest topics for each rep
Scenario-based performance tracking

Team analytics · Last 30 daysSupport Team, Toronto

12 reps · 184 sessions

Communication8.4+0.9

Knowledge accuracy86%+11%

Scenarios passed74%+18%

RepSessionsAvg. scoreWeakest area

Sam Taylor218.5Refund policy

Priya Shah189.1Upselling

Tom Becker97.2De-escalation

Good to know

Ready for your team, in any language

Multilingual

Train in your team's languages. The AI customer speaks and understands dozens of languages, and admins choose the language per scenario.

Voice or text

Trainees practise in natural voice conversations or by text chat, whichever fits the role and the moment.

Secure by design

Your training materials and session data are kept in secure storage on Microsoft Azure.

Live in days

Setup takes from one day to two or three weeks, depending on how many scenarios you start with.

Try it yourself

Try a sample support scenario

Talk to an AI customer yourself and see the feedback you get at the end.

AI role-play: a support rep on a voice call with Dan, an AI customer upset that his refund was denied

Angry customer

A customer is upset because their refund request was denied. They're frustrated, interrupt you and threaten to leave or complain publicly.

Start training

AI role-play: a support rep helps Noah, an AI customer hitting an export limit, with a natural upgrade opportunity

Support upsell

A customer reaches out with a basic issue. During the conversation, there's a natural opportunity to suggest a higher-tier plan or additional feature.

Start training

Opens our demo training portal. Create a free account to start.

FAQ

Support training questions

Something else? Contact us or book a demo.

Which support situations can reps practise?

Complaints, escalations, billing questions, how-to and troubleshooting conversations, and any other situation in your materials. Talenteria generates scenarios from your own help center, FAQs and policies.

How does the AI know our policies?

You upload your knowledge base articles, FAQs, policies and product documentation. Scenarios are built from them, and every answer is checked against them.

Can new hires use it before their first shift?

Yes. New hires can practise realistic conversations from day one, so their first real customers aren't their first practice. See onboarding training.

Can managers see how reps are doing?

Yes. Analytics show sessions, scores and weakest topics for each rep and the team.

Which languages are supported?

Dozens of languages, including English, Spanish, French, German, Portuguese and Polish. Admins set the language for each scenario, so the same training can run for teams in different countries.

How long does setup take?

From one day to two or three weeks, depending on how many scenarios you start with. You can launch with a few scenarios and add more over time.

How much does it cost?

AI Training plans start from $399 per month, billed annually, for 10 trainees and 300 training sessions a month. See pricing.

Explore AI Training

AI Simulation Training overview

How AI role-play training works.

Learn more →Onboarding and new hires

Get new hires ready faster.

Learn more →Pre-sales conversations

Rehearse discovery and objections.

Learn more →

Improve your customer support performance.