AI Simulation Training

Let your team practise on AI customers, not real ones.

Support and sales teams rehearse real conversations, by voice or text and in their own language, with AI personas built from your own materials. Every session ends with instant feedback, answers checked against your knowledge base and progress your managers can track.

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Or try a sample scenario now, free →

Voice call · 02:14Live transcript

DanaAI customer · speaking

You

YouSupport rep

YouI'm really sorry, that's frustrating. I can see both charges, so I'm refunding the duplicate right now.

DanaOkay. And when will I actually see the money?

Trusted by teams at

1 in 2

customers switch to a competitor after just one bad service experience. Yet most reps still learn on live calls, with real customers. Source: Zendesk customer service statistics

How it works

From your materials to a confident team

1
Upload your materials
Add knowledge base articles, FAQs, product documentation or sales playbooks. Talenteria turns them into realistic training scenarios.
2
Practise with AI customers
Trainees talk to AI personas that behave like your real customers, from frustrated callers to curious prospects.
3
Get feedback and improve
AI scores each conversation for communication and accuracy, checks answers against your materials and suggests better responses.

Built for your business

Not generic training. Your products, your policies.

Generic platforms give every company the same scripts. Talenteria generates scenarios from your own data and evaluates every answer against your knowledge base.

Scenarios generated from your own materials
Dynamic conversations instead of static scripts
Difficulty levels from first week to expert

New training programHandling Difficult Customers

6 scenarios generated

Your materials

PDFRefund and returns policy

KBBilling help center articles

DOCEscalation guidelines

FAQTop 50 customer questions

Scenarios

Refund denied, threatens to leave

Double charge, no reply

Late delivery, wants compensation

Confused by the new invoice

Answers are checked against these same materials, so your team learns your policies, not generic ones.

AI personas

Customers who push back, just like real ones

AI personas play frustrated customers, confused users, demanding clients and curious prospects, each grounded in your business context.

Complaints, escalations and difficult conversations
Objections, discovery and upselling
Voice or text conversations

AI personasWho your team practises with

Voice

DDanaFrustrated customer“This is the third time I'm asking.”Upset

MMarcoConfused user“I can't find where to change my plan.”Unsure

RRachelDemanding client“I need this fixed before my 3 pm meeting.”Impatient

LLeoCurious prospect“Why are you pricier than the others?”Interested

Every persona knows your context: your products, prices and policies, so conversations feel like your real customers.

Feedback and knowledge validation

Instant feedback after every conversation

Trainees see what went well, where they slipped and exactly what to say next time. Answers are checked against your knowledge base and policies, so mistakes are caught in training, not with customers.

Structured feedback after each session
Answers validated against your materials
Suggested better responses

Session feedback · Double charge, no replySam Taylor · Support rep

8.5

Empathy and tone92%

Ownership88%

Knowledge accuracy70%

Knowledge check

You said: “The refund takes about a week.”

Your policy says: refunds arrive within 3 to 5 business days. Refund and returns policy, section 2

Try instead “I've refunded the duplicate now. You'll see it within 3 to 5 business days.”

Fully customizable

Your scenarios, your personas, your rules

Admins control everything. Create and edit scenarios, design personas with their own mood and difficulty, set what a good answer looks like and assign training to teams or new hire groups.

Create and edit scenarios and personas
Your own evaluation criteria and weights
Assign programs to teams and new hires

Scenario editorRefund denied, threatens to leave

Save

PersonaDDan · frustrated customer

Difficulty Hard

ModeVoiceText

LanguageEnglish · Spanish · Polish

Goal for the traineeExplain the policy, keep the customer and offer store credit

Evaluation criteria

Empathy and tone30%

Correct refund policy40%

Retention offer30%

Assigned to: Support Team, Toronto · New hire cohort, October

Multilingual training

Train every team in its own language

The AI customer speaks and understands dozens of languages, so teams in different countries practise the same scenarios in the language they use with customers.

Dozens of languages, set per scenario
The same standard across every country
Voice or text in any supported language

Same scenario, many languagesLate delivery, wants compensation

ENESDEPLFR

Mi pedido llegó con una semana de retraso. ¿Qué van a hacer al respecto?

Lo siento mucho. Le aplico ahora un 15% de descuento en su próximo pedido.

Bueno… ¿y me garantizan que no volverá a pasar?

Feedback in English for the manager

8.3 Good apology and a concrete offer. Next time, explain what changed to prevent another delay.

Analytics

See who's ready, and who needs coaching

Track communication quality, knowledge accuracy and scenario performance for each person and the whole team, so managers know where to focus.

Communication quality scoring
Knowledge accuracy by topic
Individual and team progress

Team analytics · Last 30 daysSupport Team, Toronto

12 reps · 184 sessions

Communication8.4+0.9

Knowledge accuracy86%+11%

Scenarios passed74%+18%

RepSessionsAvg. scoreWeakest area

Sam Taylor218.5Refund policy

Priya Shah189.1Upselling

Tom Becker97.2De-escalation

Good to know

Ready for your team, in any language

Multilingual

Train in your team's languages. The AI customer speaks and understands dozens of languages, and admins choose the language per scenario.

Voice or text

Trainees practise in natural voice conversations or by text chat, whichever fits the role and the moment.

Secure by design

Your training materials and session data are kept in secure storage on Microsoft Azure.

Live in days

Setup takes from one day to two or three weeks, depending on how many scenarios you start with.

What would faster ramp-up be worth to you?

See how AI training and recruiting pay back in our ROI whitepaper.

Read the ROI whitepaper

Try it yourself

Try a sample AI training scenario

Talk to an AI customer yourself and see the feedback you get at the end.

AI role-play: a support rep on a voice call with Dan, an AI customer upset that his refund was denied

Angry customer

A customer is upset because their refund request was denied. They're frustrated, interrupt you and threaten to leave or complain publicly.

Start training

AI role-play: a sales rep on a call with Leo, an AI prospect who says the product is too expensive

Price objection

A potential customer is interested but hesitates because your product seems more expensive than competitors.

Start training

AI role-play: a support rep helps Noah, an AI customer hitting an export limit, with a natural upgrade opportunity

Support upsell

A customer reaches out with a basic issue. During the conversation, there's a natural opportunity to suggest a higher-tier plan or additional feature.

Start training

Opens our demo training portal. Create a free account to start.

Built for

Built for customer-facing teams

AI TrainingCustomer support teams

Handle complaints, escalations and difficult conversations with accurate, consistent answers.

Learn more →AI TrainingOnboarding and new hires

Get new hires ready faster and keep performance consistent across teams.

Learn more →AI TrainingPre-sales conversations

Practise discovery, objection handling, upselling and cross-selling.

Learn more →

Capterra reviews of Talenteria — **Maria Apostolova**, CEO · **Dyneria** · ERP software vendor

GetApp reviews of Talenteria — **Maria Apostolova**, CEO · **Dyneria** · ERP software vendor

FAQ

AI Training questions

Something else? Contact us or book a demo.

Can we create our own scenarios and personas?

Yes. Admins can create and edit scenarios, personas, difficulty levels and evaluation criteria, and assign training to specific teams or new hire groups.

Is our data secure?

Yes. Your training materials and session data are kept in secure storage on Microsoft Azure.

What materials can we use?

Knowledge base articles, FAQs, product documentation, policies and sales playbooks. Talenteria generates scenarios from them and uses them to check trainees' answers.

How is this different from role-play with a colleague?

AI customers are available any time, stay in character, can be as difficult as you need and give the same structured feedback to everyone, so managers don't have to run every session.

How are conversations scored?

AI evaluates communication quality, knowledge accuracy and how well the trainee followed your materials, then gives a score, specific feedback and suggested better responses.

Can managers track progress?

Yes. Analytics show sessions, scores and weakest areas for each person and the team, across every scenario.

Which languages are supported?

Dozens of languages, including English, Spanish, French, German, Portuguese and Polish. Admins set the language for each scenario, so the same training can run for teams in different countries.

How long does setup take?

From one day to two or three weeks, depending on how many scenarios you start with. You can launch with a few scenarios and add more over time.

How much does it cost?

AI Training plans start from $399 per month, billed annually, for 10 trainees and 300 training sessions a month. See pricing, or start a free trial.

Train your team on real scenarios from your business.

Book a demo Start free trial

Free trial · No credit card required · Training plans from $399/month

Let your team practise on AI customers, not real ones.

From your materials to a confident team

Upload your materials

Practise with AI customers

Get feedback and improve

Not generic training. Your products, your policies.

Customers who push back, just like real ones

Instant feedback after every conversation

Your scenarios, your personas, your rules

Train every team in its own language

See who's ready, and who needs coaching

Ready for your team, in any language

What would faster ramp-up be worth to you?

Try a sample AI training scenario

Angry customer

Price objection

Support upsell

Built for customer-facing teams

AI Training questions

Train your team on real scenarios from your business.